KOEN COUNSELING AND WELLNESS CENTER
FROM SURVIVING TO THRIVING
Megan Pence
Title: Supervisor of Administrative Assistants & Billing Specialist
Location: Virtual
Hello everyone! I work as the Supervisor over Administrative Assistants with my main focus on helping clients with billing services and questions. Prior to taking on this position, I worked as a licensed occupational therapy assistant. A position I maintained for 4 years in pediatrics and geriatrics. My knowledge of the medical field has assisted in handling the needs of clients and the team. My role is to support the needs of clients, clinicians, and the administrative team!
Heaven-lee Bregenzer
Title: Administrative Assistant
Location: Jerseyville Office
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Hi! I began my journey with Koen and the Admin team within the last year after spending the previous 3 years working in corporate law as a paralegal. Moving from an extremely aggressive field to a practice like Koen has been one of the best choices I could have made for myself and my family.
My main focus in this role is to be helpful to those who reach out to us and make the transition into therapy as seamless as possible as well as assist the clinicians in anyway they need. Taking the first steps to receiving mental health care can be hard and I strive to be a compassionate ear and friendly face to anyone I interact with.
Outside of Koen, I am incredibly active in my community and participate in Farmers Markets and Craft Fairs year round selling Sourdough based goods!
Lily Burkhart
Title: Intern/Graduate Student, and Administrative Assistant
Location: Herrin
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Hello all. If you visit the Herrin office, you might see me at the front desk. As an assistant, my role includes billing, record keeping, taking calls, and a focus on maintaining a warm and welcoming environment throughout the office.
Outside of my role as an assistant, I am also a graduate student. I am currently working towards a degree in Clinical Mental Health Counseling at Grace College: Graduate Program for Counseling. Upon completing this degree, I will begin the licensure process of becoming an LCPC. Part of my academic requirements includes an internship, which I will start Fall 2024 here at Koen Counseling.
I look forward to furthering my experience during my time here at Koen Counseling as an Intern.